Cargill Customer Service in Worcester, United Kingdom
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Job location : Worcester
Working for Cargill’s European poultry business, which is a leading supplier of food products to retail, foods service and food manufacturing customers, in both European and global markets. The role will be situated at our newly opening Worcester offices.
The position holder will be responsible for the liaison and direct relationship contact with our external customers, handling sales orders, returns, credits and contract information. This role will provide exposure to a wide customer base and therefore the opportunity to develop strong positive customer relationships. It will also allow the opportunity to improve efficiencies in the customer service team. This role will also require weekend cover for one weekend a month.
Entering sales orders and raising outbounds in SAP for all orders received from customers and managing self-billing accounts
This role will be the face and voice of Cargill Protein Europe (CPE) for a variety of customers – dealing with day to day enquiries, keeping customers informed of deliveries and changes
Maintenance of data within the system
Sales contract entry, pricing updates, report preparation and updates for Cargill commercial teams
Resolving disputes, returns, credits and coordinating communication with our cold stores and customers
General administration, record keeping and filing for dispatch notes
Weekend team cover work, one weekend in three; processing customer sales orders placed at the weekend
Coordinating stock contingency and best before dates for product in our cold-stores
Stock movement and transfers for B grade product, and weekly wholesale product sales
Education to A’ level or equivalent - essential
Effective and passionate about administrative tasks - essential
Keen attention to detail and highly numerate - essential
Highly motivated and able to work under pressure and to tight deadlines, ensuring daily tasks are completed on time - essential
Experience of dealing with external customers with strong people and interpersonal skills - essential
Intermediate excel - essential
Excellent communication skills both written and verbal - essential
Knowledge of SAP or SAP based systems - desirable
In return for your expertise and commitment, we will provide a fast paced stimulating environment, which will stretch your abilities and channel your talents. We also offer a competitive salary and benefits combined with outstanding career development opportunities in one of the world’s leading companies.
Job Supply Chain Management
Primary Location United Kingdom-ENG-Worcester
Job Type Standard
Shift Day Job
Req ID: WOR00418