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Job Information

Cargill CTC NA Senior Dispute Analyst, Trade Promotion in Costa Rica

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.

Job Purpose and Impact

The Senior Disputes Analyst Trade Promotion, is the first line of assistance to end users during cut over, go live and on going support. In this role, you will provide functional and process support for user testing, data validation and maintenance, user questions, systems training andsupport calls.

Key Accountabilities

• Execute system cutover, go live and hypercare post implementation support.

• Analyze exceptions and look for trends and training opportunities.

• Partner with business unit locations to identify root cause and solve issues.

• Learn and understand business processes, procedures, transactions and technology within an assigned functional area.

• Provide business, function, or process specific requirements and provide input to the design team and subsequent design or build of approved work intakes.

• Review, input and validate the training materials including standard operating procedures designed to document business processes within the business or function.

• Conduct process and transactional training for business and end users and participate in product testing efforts including process testing and user acceptance testing with process leads and business end users.

• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.

• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a finance or equivalent experience in accounts receivables pocess, deductions and Billbacks

• Advanced English level

• Advanced level of MS Excel, spreadsheet, and word processing application

• Minimum of two years of related work experience

Preferred Qualifications

• Experience with process migration and creation of process maps and standard operating procedures

• Project management experience

• Business relationship management or business analyst position experience

• Continuous improvement qualifications

• Experience with data processes for enterprise resource planning (ERP JDE/SAP) system.

Equal Opportunity Employer, including Disability/Vet.

At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.

Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.

Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.

US Employment Resources: Equal Opportunity Employer, including Disability/Vet.

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