Cargill HR Service Desk Specialist in Sofia, Bulgaria
HR Service Desk Specialist
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Position Purpose & Summary
The role serves internal clients, such as employees and managers. It is the front-contact-line for Global HR Solutions based in Sofia, liaising between various clients and business entities. The position is dedicated to a country or a set of countries. The position is in charge of responding to employees/ managers inquiries and questions regarding HR products and services which the organization provides and processing their first-line queries, as well as performing the regular activities related to the employee life-cycle. The incumbent will perform their duties predominantly by ticketing system and other channels such as e-mail and phone according to the need.
Scope of the position:
Managing ticket requests, assisting clients via respective system, providing resolution to client’s inquiries, handling complaints;
Executing HR administrative operational activities related to new hire administration, terminations, contractual changes, company car management, benefits eligibility, time and attendance, learning and development, etc.
Added value of the position:
Representing HR support function delivered by Shared Service Center;
Focusing on strong administrative, organizational, technical and communication skills;
Leading/ participating in various projects aiming process optimization and standardization.
First line of contact tasks:
Assisting internal clients on various HR inquiries;
Preparing documents such as company contracts, letters and forms;
Timely responding to requests addressed through a common agreed channel/channels;
Handling requests according to their priority and urgency;
Collaborating with external partners and following up on issues where necessary;
Dealing with clients’ complaints in appropriate way;
Summarizing and reporting information using available resources;
Maintaining and updating the documentation record according to standard operating procedure;
Responding to/ participating in calls with internal and external stakeholders.
Manage time and attendance administration process;
Manage HR employee data in full compliance with Cargill’s confidentiality policy
Manage and administer benefits;
Manage and maintain new hire process, termination process and employee’s lifecycle events;
Manage and maintain company car process;
Maintain the GHRS country web site;
Participating in projects related to process optimization and standardization;
Supporting and executing other tasks assigned by the direct manager;
Collaborating with other HR representatives to monitor, review and update all policies in line with current legislation;
Identifying process gaps and suggest improvements on existing model;
Minimum Required Qualifications
University education, minimum Bachelor degree
Experience in HR administration role or administrative/ client support role is an advantage
Very good level of English language proficiency (B2/C1) - both written and spoken;
Excellent administration skills and organization (ability to implement an adequate administrative environment to optimize work efficiency);
Excellent communication skills;
Attention to detail and ability to multitask;
Problem-solving mindset, proactive attitude;
Ability to deal with ambiguity, prioritize existing workload, define and seek out business opportunities;
Good team player;
Proficiency in Microsoft Office Suite (Outlook, Word & Excel).
Fast paced international environment, which will stretch your abilities and channel your talents;
Competitive salary and benefits;
Outstanding career development opportunity;
Exposure to different country regulations;
Develop self by setting high standards;
Forster trust and teamwork
Agile and resilient
Decisive and result driven
In return for your expertise and commitment, we will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today.
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Primary Location BG-08-Sofia
Job Type Standard
Shift Day Job
Req ID: SOF01489