Cargill OTRC Jr. Analyst in San Antonio de Belen, Costa Rica

OTRC Jr. Analyst

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Position Purpose

  • This position is responsible for resolving short payments, deductions, unapplied cash and full disputes raised by the collections process. The average value of open disputes per dispute coordinator is in excess of $1 myn. Dispute Coordinators are accountable for identifying root cause issues. In addition, this position is responsible for working with customers and our internal business partners on eliminating future dispute and reducing the number of days disputes remain open. We value optimal customer service, while focusing on processing efficiencies and supporting a team environment.

Principal Accountabilities

60%Contact customer, research and determine root cause and reason for short payments, deductions, unapplied cash and full invoice disputes raised by collections. Obtain supporting documentation and appropriate business unit authorization for billing adjustments and write-offs.

30%Demonstrate ownership of dispute resolution by taking action within expected time frame. Persistent follow-up, problem resolution and escalation of issues.

10%Partner with Cargill customer and business unit to investigate and analyze solutions to eliminate future disputes.

Qualifications

Required Qualifications

  • 2 year associate degree or equivalent business experience

  • Problem solving and analytical skills

  • Proficiency in Microsoft Office applications (Word, Excel, and Outlook, etc)

  • Excellent verbal and written communication skills

  • Attention to detail

  • Strong Customer Service skills

  • Proficiency in English B2

Preferred Qualifications

  • Accounts Receivable experience

  • SAP Experience

  • JDE Experience

Job Operations

Primary Location Costa Rica-Heredia-San Antonio de Belen

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: SAN02366

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