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Cargill CTC Team Manager - NA in San Antonio de Belen, Costa Rica

CTC Team Manager - NA

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


Position Purpose & Summary

Cargill Business Services (CBS) is a multi-function center of Cargill Inc, one of the world’s biggest privately held organizations that clocked

revenues of $120 billion. The center provides high-quality, efficient back-end services across IT, HR, Finance, Transport & Logistics, Strategic Sourcing& Procurement and Trade Execution with 5,500 employees. Please visit for more details.

CBS is a global organization that envisages the accelerated use of shared services. Its purpose is to bring a smarter, more efficient approach to how we provide shared services to Cargill. That way business units and functions can focus on what they do best. These services are delivered in 6 Centers based in Bangalore (India), Sofia (Bulgaria), Nanjing (China), San Jose (Costa Rica), Uberlandia (Brazil) and Rosario (Argentina).

This role is responsible for the oversight of day-to-day operations of the end-to-end Credit to Cash process. The position requires

substantial knowledge of the end-to-end [Credit to Ca sh] processes, the ability to lead and develop a team, overseeing decision-making and problem solving, influence and drive change together with stakeholders, monitor and review KPIs and metrics, and lead specific projects to drive efficiency. It provides a unique strategic and tactical opportunity to be part of a cultural shift in Cargill’s organizational, operational and stakeholder model in the shared services space.

This role will report into the [CTC] Senior Team Manager in the center.

Principal Accountabilities

Manage Operational performance 60%

  • Directly Manage an operation[CTC] team depending on scope and complexity

  • Ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact.

  • Monitor operations performance on agreed upon SLAs and key metrics. Advise on appropriate action plans where needed via consistent processes

  • Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management.

  • Drive towards the agreed efficiency targets through defined processes

  • Lead through transitions and increase organizational performance – driving and embedding many competing initiatives

People Management 20%

  • Build and lead an engaged, high performing team and foster an inclusive environment.

  • Accountable for performance management, talent development and succession planning

  • Provide coaching/mentoring and train employees on Cargill’s Leadership Model (CLM) behaviors and safety.

  • Coordinate activities of team members engaged in processes and sub-processes to deliver on the Credit-To-Cash function.

Stakeholder Management 10%

  • Build & manage robust credible business relationships with key partners and stakeholders with a focus process maturity

  • Work closely with all stakeholders in the one A&F organization to drive the Process strategy

  • Monitor and communicate Finance operational results in a timely and effective manner through the monthly performance dashboard.

  • Clearly communicate business value

Drive Process Improvement Strategy 10%

  • Build a culture of continuous improvement and operations excellence.

  • Partner and align with the GPO process strategy by closely working with the [CTC] GPM and Regional PI Lead.

  • Provide active input to the Opportunity Heatmap

  • Drive the defined process initiatives for your center

  • Work closely with all improvement resources (Continuous Improvement, Process Improvement & Process Org.)


Minimum Required Qualifications

  • Finance Background.

  • 5 years of experience in finance operations work with deep expertise in Collections and/or Disputes and related processes.

  • A Continuous Improvement mindset.

  • Demonstrated ability to manage large teams and highly adept at building resiliency within them.

  • Possess a strong customer service acumen.

  • Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes.

  • Excellent verbal and written communication skills.

Preferred Qualifications

  • Bachelor in Business Administration.

  • Managed stakeholders in regions with extensive experience working in a diversified industry environment.

  • Experience working in a FMCG or commodity core industry.

  • Managed 30 people across the full spectrum of Finance and Accounting with a strong bent towards Credit to Cash.

  • Ability to work across diverse cultures and backgrounds.

Job Operations

Primary Location Costa Rica-Heredia-San Antonio de Belen

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: SAN02448