Job Information
Cargill Customer Relations Manager in Pulilan, Philippines
Job Purpose and Impact
The Customer Relations Manager will be responsible to help maintain customer relationships and will serve as an escalation point for service issues and will run analytics for routine operations in the order management process. In this role, you will drive customer focus and achievement of the company sales and revenue objectives by delivering exceptional customer service.
Key Accountabilities
Manage and provide coaching and training to Customer Service team.
Cross-Functional Partnership (FSQR, MFG, Commercial Excellence, SMT, Sales / Commercial) in analyzing and crafting solutions in aid to address customer complaints relative to Product Performance, Product Quality, and Service Quality.
Provide a regular and periodic updates of Voice of the Customer (VOC) performance and trends
Lead the annual Relative Value Proposition customer survey, analyze areas of improvement, and provide key insights to Market Leadership Team.
Use broad knowledge of customer service practices and procedures encompassing the facets of Order Placement, Account Clearing, Supply Sourcing, Delivery Execution, Invoicing, Customer Feedback.
Building and maintaining value-based relationships with key customers.
Overseeing the relationship with customers handled by Customer Service Management Team
Resolving customer complaints quickly and efficiently.
Analyze SCM performance and trends, and connect with respective SCM Section Leads in defining the appropriate corrective measures in improving the Supply Chain Service Reliability
Regular and Periodic updates to CAN PH Leadership Team
Understanding key customer individual needs and addressing these into business opportunity.
Lead in conducting business reviews using CRM programs and methods.
Knowing the competition and strategizing accordingly.
Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures.
Other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
Bachelor’s degree in business administration or equivalent SCM / CRM experience
Minimum of 10 years of related work experience
Other minimum qualifications may apply
PREFERRED QUALIFICATIONS
- 3 years of Managerial or Senior supervisory level experience
PRIOR BENEFICIAL EXPERIENCES
Provide support and feedback to define improvement projects and commitments requiring a thorough understanding of customer service practices and procedures/
Conducting performance management, talent development, succession planning and engagement activities
Experience leading, advisory and making decisions on major customer service activities for a medium sized team with a large-sized customer base.
KEY BEHAVIORS
Provide clarity of direction, team delegation, and removing obstacles to get work done.
Build Strong customer relationships and delivers value-based, customer-centric solutions.
Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences and varying market.
Equal Opportunity Employer, including Disability/Vet.
At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.
Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.
Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.
US Employment Resources: Equal Opportunity Employer, including Disability/Vet.