Cargill Customer Service Representative in Plymouth, Minnesota

Customer Service Representative

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Position Purpose & Summary

This position is a role within the Customer Service Department demonstrating professionalism and a comprehensive understanding of customers, systems and processes. The focus of this role will be placed upon forming strong customer relationships and use of customer knowledge to identify innovative solutions for CIS customers and Cargill to create distinctive value. This person will execute all customer service operations from order to invoice, including customer interaction/relationship, customer order processing & confirmation, and system reporting/analysis. This position will be on call 24/7 on a rotating basis.

Principal Accountabilities

60% Customer Service Operations

  • Apply basic understanding of customer service practices and procedures for meetings customer needs

  • Execute all day-to-day customer order fulfillment activities, such as:

o New customer setup processes

o Customer order processing, scheduling, amendments and cancellations

o Pricing analysis to support credit/debit notes

o Customer solutions such as VMI (vendor managed inventory) or consignment

o Issues involving invoices or payments

25% Customer Relationship

  • Interacts with customers through regular dialogues to understand customers’ requirements and expectations

  • Monitor and track customer consumption verses expected demand and proactively communicate with customers to ask for new orders

  • Informs customers of order status, invoices, contract balances, and other standard information needed to complete the sale

  • Resolve customer complaints

  • Assists in coordination with supply chain planning, plant operations, finance, logistics and sales departments to fulfill customer orders

Accountability Category

10% Sales Support

  • Collaborate with Sales Account Managers to provide support for customer visits

  • Assist in execution of sales customer account plans

5% Misc Duties & ability to travel

Relocation will not be provided for this position.

Qualifications

Required Qualifications

  • High school diploma or GED equivalent.

  • At least 5 years’ experience in Customer Service OR Sales.

  • Minimum of 1 year of experience on Microsoft Office products, including Outlook, Word and Excel.

Preferred Qualifications

  • College Degree

  • 2 years of experience of SAP order processing

  • 2 years of experience of EDI order processing

  • 1 year of experience on Microsoft Office Excel (Pivot and formulas)

Success Factors

  • Strong customer service orientation: ability to build relationships with customers, understand customer requirements, and generate solutions that anticipate customer needs.

  • Strong math skills

  • Ability to work in a fast-paced environment handling multiple priorities and making good decisions in times of urgency

  • Strong communication skills and ability to communicate with the appropriate business audience both in person and over the phone

  • Demonstrated ability to think and act independently and take initiative when appropriate

  • Strong analytical skills and attention to detail

  • Well developed conflict management skills

  • Ability to work in a team environment

  • Interest in continuous learning

  • Interest in innovative processes

Equal Opportunity Employer, including Disability/Vet.

Job Supply Chain Management

Primary Location US-MN-Plymouth

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: PLY00537