Cargill Customer Service Supervisor in Olathe, Kansas
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s agricultural supply chain business, where we seamlessly connect farming customers with food, feed and industry.
JOB PURPOSE AND IMPACT
The Customer Service Supervisor will oversee our team that provides customer services relating to sales, sales promotions, installations and communications. We seek a professional to supervise our team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
Conduct performance management, talent development, succession planning and engagement.
Partner with team members to decide which tools/systems are appropriate to use for specific customer service environments.
Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
Provide support and feedback to define improvement projects and commitments requiring a thorough understanding of customer service practices and procedures for a small team.
Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
Other duties as assigned
• Bachelor’s degree in a related field or equivalent experience
• Minimum one year of directly related work experience
• One year of supervisory experience
• Agricultural industry experience
• CRM (Customer Relationship Management) systems experience
Relocation assistance will not be provided for this position
Equal Opportunity Employer, including Disability/Vet.
At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law.
Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.
Notice to Recruiters and Staffing Agencies: Cargill, Inc. and subsidiaries (“Cargill”) have an internal recruiting department. Please review this notice.
US Employment Resources: Equal Opportunity Employer, including Disability/Vet.