Cargill CBS CI Lead-Nanjing in Nanjing (Nanking), China

CBS CI Lead-Nanjing

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.


Position Purpose

Cargill Business Services (CBS) is a global organization that envisages the accelerated use of shared services. Its purpose is to bring a smarter, more efficient approach to how we provide shared services to Cargill. That way businesses and functions can focus on what they do best. Five functions are in scope - HR, IT, Finance, Transportation & Logistics and Strategic Sourcing & Procurement. These services will be delivered in seven Centers based in Bangalore (India), Gurgaon (India), Sofia (Bulgaria), Nanjing (China), San Jose (Costa Rica), Uberlandia (Brazil) and Rosario (Argentina).

The Continuous Improvement Lead is responsible for the Continuous Improvement (CI) and Performance Management capabilities primarily within the CBS center and in some process areas globally. The role will focus on deploying and leveraging Lean Six Sigma as well as leading identification and application of process digitalization through Robotic Process Automation. This role is responsible for building a data-driven culture through Performance Management within the CBS center and overseeing operational process deployments such as knowledge management. The Continuous Improvement Lead is a member of the global CBS Service Management Leadership team and CBS Center Leadership team.

Principal Accountabilities

30% - Digitalization & Analytics

  • Stay current in external industry best practices on Continuous Improvement and Performance Management, including how to apply process digitalization technologies such as Robotic Process Automation and/or PowerBI.

  • Lead identification of opportunities to apply Robotic Process Automation in CBS processes within local CBS center across all functional areas such as Finance, Procurement and Transportation & Logistics including establishing business case for automation and aligning it with industry benchmarks

  • Educate stakeholders such as CBS Center Leadership team and Global Process Managers on the opportunities to apply process digitalization within CBS center and/or a global, specific process area

  • Accountable for overall implementation of Robotic Process Automation for local CBS center, including partnering with CBS leadership team, Global IT and external providers to ensure project teams are staffed and trained appropriately, automation is sustainable, appropriate standards are followed and value is captured.

  • Collaborate with and share lessons learned with other Cargill teams seeking to automate business processes.

20% - Continuous Improvement Leadership

  • Build and sustain a continuous improvement strategy and culture in local CBS center.

  • Identify potential process improvement projects and drive change through their implementation to generate value for CBS.

  • Work with functional teams to uncover and assess continuous improvement opportunities for CBS

  • Facilitate the governance of the Continuous Improvement portfolio at the local CBS center to ensure continuous improvement activities are focused on areas of highest value

  • Deliver breakthrough levels of improvement in process capability, productivity to reduce defects and attain world-class levels of quality through implementation of Lean Six Sigma philosophy, theory, and application tools / tactics.

  • Provide leadership and direction to the local CBS center teams to execute on the global Lean Six Sigma strategy and tools to improve process efficiency/effectiveness and eliminate defects in day to day operations.

  • Facilitate, train, and coach team members and Green Belt teams in the use of Lean Six Sigma philosophy and tools.

  • Ensure value capture is measured following continuous improvement initiatives

20% - Business Partnering & Relationship Management

  • Partner with Global Process Managers to prioritize the Continuous Improvement portfolio across CBS globally for a specific process area such as Record-to-Report or Deliver

  • Ensure alignment of Continuous Improvement portfolio with Global Process Manager process roadmaps, providing input to the Global Process Manager based on continuous improvement ideas submitted by CBS team members globally

  • Lead large, global Continuous Improvement initiatives sponsored by the Global Process Managers

  • Provide feedback and make recommendations on Continuous Improvement opportunities for a specific process area

20% - People Management

  • Accountable for performance management, talent development, succession planning, coaching, and engagement for Continuous Improvement and Performance Management team members in local CBS center.

  • Hire staff and other employees, determine future resource needs in alignment with CBS growth projections and new capabilities, and independently make selection decisions within local CBS center Continuous Improvement and Performance Management teams.

  • Responsible for aligning overall team resources to execute against short and medium-term plans. Assist with long-term resource planning.

10% - Performance Management & Operational Processes

  • Accountable for overall implementation of Performance Management metrics for local CBS center, including visual management through appropriate channels such as PowerBI

  • Drive the service performance management metrics at the center level working with Functional Performance Managers and the CBS Performance Manager. Constantly seek, share, and implement best practices.

  • Build a data-based, performance-driven culture within local CBS center by helping teams understand how to measure their performance and break down measurements into leading and lagging indicators to impact results

  • Lead the deployment of internal operational process to local CBS center such as request management, issue management and knowledge management. At times, lead and/or participate in the design and deployment of operational processes globally across CBS.

  • Assist with reporting of operational process performance to CBS center leadership team and identify areas of best practice and improvement


Education, Experience, Skills

Required Qualifications

  • Bachelors/Master’s Degree from an accredited college or university.

  • Minimum of 8 years of experience in a Process Improvement/Continuous improvement position

  • Proven track record of successfully leading and implementing Lean Six Sigma projects/initiatives

  • Understanding of services industry (preferably shared services environment) and/or business environment.

  • Expert technical knowledge of Lean Six Sigma tools and other statistical methods; in order to understand operational issues and use appropriate tools for continuous improvement.

  • Strong influencing skills and ability to collaborate across all levels of the organization.

  • Strong interpersonal and Leadership skills

  • Strong oral and written communication skills

  • Curiosity and ability to quickly learn & adapt.

  • Good organizational skills.

  • Fluent in English

Preferred Qualifications

  • Six Sigma Black Belt or Master Black Belt certification

  • IT or Finance Experience

  • Project Management experience

  • Project Management certification

  • ITIL certification

  • Experience providing training in Green Belt/Black Belt courses.

  • Ability to deal with remote stakeholders and experience of working in a highly matrix environment

Job Process Optimization/Project Management

Primary Location China-32-Nanjing (Nanking)

Schedule Full-time

Job Type Standard

Shift Day Job

Req ID: NAN01036