Cargill Sales Support in Kuala Lumpur, Malaysia
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience. We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Position Purpose & Summary
This position is responsible primarily on to monitor and support to execute sales for the geography area assigned to the position.
Support when necessary, to prepare accurate shipping documents to customers
Monitor and supervise customer requirements and complaints.
Have high awareness on Guiding Principles and risk management area to ensure full compliance.
70% - Commercial and Customer Service:
Provide quotation/price indication to customer using Quotolate, to support Sales/Account Managers.
Contract and AR monitoring, communicate with customers directly.
Refer to contract aging and shipment schedule frequently.
Coordinate customer complaint with relevant parties.
20% - Operational :
Monitor shipment execution for the Business Unit, supply chain co-ordination with internal and external parties. Including accurate and on time shipping documents and relevant measurement tools, applied in the Business Unit.
Coordinate with production plant in Indonesia. Exposure to production planning and issues surrounding it.
Innovation and cost savings.
Always challenge status quo to work on process improvement.
Critical thinking and problem solving experience, related to container and tanker movement.
Maintain accurate reporting for BU related activities.
5% - Compliance and risk management :
- Ensure process and procedures complys to Guiding Principles, ISO Policies, laws and relevant regulations.
5% - Others :
- Duties as and when required by the HOD.
Education, Experience, Skills
2 year post-secondary education or equivalent experience
3 - 5 years experience in customer service or sales support (Preferred)
Customer service : Prepare quotations, discuss directly with customers on commercial matters.
Able to work remotely with Sales Managers and customers.
Good understanding of supply chain functions.
Liaison with internal and external parties, when required.
Champion process improvement, innovations and cost savings.
Able to lead on problem solving, with minimal supervision. Good at prioritizing.
Able to work under pressure and tight deadlines.
Good interpersonal skills and ability to communicate with customers directly.
Ability to communicate with multiple parties (multitasker)
System (Microsoft, cts,wb, sap others)
Attention to details
Outstanding oral and written skills
- At least 2-3 years prior experience in customer service / Sales Support
Primary Location Malaysia-Kuala Lumpur-Kuala Lumpur
Job Type Standard
Shift Day Job
Req ID: KUA00436